The RCTech OUTREACH program provides low income individuals with affordable ownership of quality renewed computers, ready to use software & learning modules all in one package. Does your nonprofit organization provide services to low income groups? You can help them benefit from affordable technology by becoming a program partner.
Program launch supported by:
FOR INDIVIDUALS | FOR PROGRAM PARTNERS | FREQUENTLY ASKED QUESTIONS
Do you need a computer?
IMPORTANT TO KNOW - A SUCCESSFUL APPLICATION:
HOW DO I
PROVE MY ELIGIBILITY?
|RCT or our PARTNER WILL CONTACT YOU
(Depends where you are picking up your computer)
PICK UP YOUR COMPUTER
AT THE SCHEDULED
Ready to apply for a computer?
Select from the two buttons below to choose to see computer packages and apply for computers.
Still have questions? See our Frequently Asked Questions: FAQ for Warranty / FAQ for General Program
In order to qualify for RCTech OUTREACH, applicants must meet the following criteria:
- Must be a resident of Ontario
- Must meet current Low Income Cut-off (LICO) standards
*Please note that applications being submitted for anyone under the age of 18 require a parent or legal guardian to accompany them and provide both proof of income and signature at the scheduled time for pick-up in order to qualify for the RCTech OUTREACH program.
Low Income Cut-off Standards
Low income status is determined using the Low Income Cut-Off (LICO) Standards as defined by Statistics Canada.
Low income status can be determined using family or household income. The family concept used is the economic family, that is, all persons living in the same dwelling and related by blood, marriage, common-law relationship or adoption. A household is defined as a person or group of persons residing in a dwelling.
To view the LICO Standards please refer to the Statistics Canada website at: (before tax measures) or (after tax measures) to verify the current Low Income Cut-Offs. Tables are listed by year, scroll to the bottom of the webpage to view the most current LICO information.
Applicants are required to present proof of income on, or prior to, the scheduled day of the computer pick-up. Please note that failure to provide necessary documentation may result in the rejection of your application.
*Please Note: Our program previously required applicants to be enrolled in an educational program, however this is no longer mandatory as of April 1st 2016. Our applications are being updated to reflect this change by April 15th 2016. Until this time, enrollement information will be required in the application but will not affect your ability to receive a computer.
PROOF OF ELIGIBILITY – Low income status
Acceptable forms of proof of income*:
Most recent proof of financial assistance from:
- Ontario Works (OW)
- Ontario Disability Support Program (ODSP)
- Employment Insurance in the form of a benefit statement
- Current OSAP statement of funding
- Second Career agreement
- Refugee Payment from Immigration, Refugees and Citizenship Canada (IRC)
• Current Notice of Assessment prepared by Revenue Canada. Compare your income against the Low Income Cut-Off Standards available here.
• Supporting letter for the application (Please contact us for more information)
*Note: Payslips/Paystubs, bank statements, T4s are NOT accepted.
For more information on eligibility, please refer to our General Program frequently asked questions
Acceptable forms of Government Photo ID:
- Ontario Photo ID card
- Drivers license
- Canadian Passport
- Health Card
- Refugee Protection Claimant document
“IT WILL OPEN UP A WHOLE WORLD OF OPPORTUNITY THAT I DON'T HAVE CURRENTLY”
Want to become a Program Partner?
Want to find out how we can tailor our program for your low-income learners? The RCTech OUTREACH program can be a part of your Equity of Access programs, your BYOD initiatives, support your community training or e-learn programs. Find out the solutions we have developed for hundreds of other organizations and learning institutions across the province. Contact our Program Manager or Centre Manager.
Partner & Recipient Experience: See what our program Recipients & Partners are saying.
These tools work together to strengthen and build the capacity of individuals within the community, which in turn, fosters its economic growth and sustainability. RCTech OUTREACH will:
- Increase knowledge and ability to use computers
- Provide tools to those furthering their education
- Enhance individual capacity to pursue career goals
- Engage community organizations that are helping low income learners
- Put corporate computer donations into the hands of those that truly need them
- Equip learners with digital learning modules to enhance their skills
Application - Frequently Asked Questions
Q: Is there a deadline to apply?
A: There is no deadline to apply unless you are applying through a GROUP partner. Applications are processed on a first-come, first-served basis.
Q: How many computers can I request?
A: We offer 1 computer per individual with a limit of 2 per household. Applicants may apply once a year.
Q: How do I check on the status of my application?
A: Due to the high volume of applications, we kindly ask that you wait to be contacted by RCT to determine if you qualify for the RCTech OUTREACH program. RCT will contact applicants within 30 days. If you are part of a group, please check with your referral organization.
Q: If I do not meet the low income requirement is there another way to qualify?
A: Unfortunately there is not. The primary purpose of the program is to enable low income individuals to achieve their goals through improved access to technology.
Q: Is there a certain age limit for applicants?
A: No, however we ask that parents/guardians complete the application forms and provide appropriate documentation for anyone under 18 years of age.
Q: Can I reapply if I am not approved the first time?
A: If you are able to satisfy the eligibility requirements and provide proper documentation, you are welcome to reapply.
Q: Do RCTech OUTREACH computers come with an operating system and software?
A: Yes, all computers for the RCTech OUTREACH program come with a Windows Operating System and Microsoft Office.
Q: Does RCT deliver computers?
A: Yes, if you are unable to access one of RCT’s centres. However, shipping and handling fee is extra. Please contact us to see how much it is to deliver your computer to you.
Q: Who can I contact to recycle my computer?
A: If you would like to recycle your computer, please contact and make arrangements to bring it to your local RCT centre where safe and environmentally friendly recycling processes are upheld.
Click here for RCT Centre contact information
Warranty - Frequently Asked Questions
Q: What is covered under warranty?
A: All systems are covered by RCT’s ‘no hassle’ 2 years parts and labour depot warranty which includes:
- the monitor
- the CPU (motherboard and add-on cards)
- the hard disk drive
- CD-ROM drive
- the keyboard, and
- the mouse
Q: What is not covered by the warranty?
A: The following is not covered:
- Any and all physical damage change caused by activities outside of normal computer usage.
- Any changes made to hardware that have not been completed by RCT.
- Damage to software and/or hardware caused by viruses, malware, or other malicious programs. RCT can take care of these issues for a fee of $20
- Recovery of deleted files or programs including the Operating System, resulting from adding or removing hardware, software or components which are NOT compatible with your system or which cause your system to malfunction.
- Laptop Battery
Q: Do I have to pay for the warranty?
A: No, the 2 year warranty is free with each computer system distributed through RCTech OUTREACH.
Q: Can I extend my warranty?
A: No, the maximum time for a warranty is 2 years. However you can reapply for a new computer after a year of receiving.
Q: Where do I take my computer for warranty work?
A: During the warranty period, return the computer to the RCT location where it was picked up. Please call in advance and bring proof of receipt with you.
Q: If I return my equipment to RCT for warranty work, will I lose my data?
A: RCT strongly advises that you back up your system on a regular basis. We do not guarantee your data will be safe as we may have to re-install the Operating System, rebuild the hard disk drive or completely replace the computer.
Q: Is my computer still covered under warranty after RCT has repaired or replaced it?
A: Yes, the duration of your warranty remains the same if RCT repairs or replaces your computer. It is calculated from the original pick-up date.
Q: What happens if my computer breaks down after the warranty period expires?
A: If this happens, take your computer to a local repair shop for repairs.
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